Store Policies and FAQ

 

Q:  How does Support & Give work?

Organization sets up a fundraiser with your Fundraising Company.
Organization will choose dates, programs and items available to purchase during the fundraiser, as well as shipping options for online items and an online store for your organization is created.
Support&Give will set up the store with items above and the following:

1. Group ID: The group ID is a unique number given to each group.
   You will need it to go to the group's fundraiser page to register to participate in the fundraiser. Contact the Group or the Seller if you do not have the Group ID.
   Email us at info@supportandgive.com to retrieve Group ID!
2. Online Store with Landing Page: for Parents/Members to register directly to the rundraiser
   Email us at info@supportandgive.com to receive ID or landing page link!
3. Sponsor/Chairperson Portal: Portal helps your organization manage your online fundraiser, promote the fundraiser, view sales and reports.
   Email us at info@supportandgive.com to receive log in information (Organization Members Only)
4. Promote Fundraiser Registration using Sharing Icons on Sponsor Portal
   Social Media – Create posts to social media accounts to register to the fundraiser
   Email – Quickly send email links to parents and members to register to the fundraiser
   Messenger & Whatsapp – Send messages directly to parents and groups to register
   Social media, email, messenger and whatsapp available on PC, laptop, tablet and mobile.
   SMS Text – Send texts using your mobile app to register to account
   SMS Feature must be logged in via mobile device to open phone text app.
   

Q: How do I register for my organization's sale

To register for the online fundraiser, you will need your Group ID and/or Group Landing Page Link

• If you have the Group ID – Go to www.supportandgive.com and under Register Here
• Enter the Group ID and click the Register button – you will be directed to your Group's Landing Page
• Once you are at the Group Page – Click Register Here Icon to register for the fundraiser.
  Fundraiser must be in progress to register for the sale. If the sale has not started or ended – please contact us at with any questions info@supportandgive.com
• Registration is simple – just fill out the seller's:
  • First Name, Last Name
  • Grade, Teacher (for schools only) or Leader Last Name (for smaller groups)
  • Goal (number of items hoping to sell to help the group)
  • Shipping Option:
    • Ship to Home Only: This option is not available at times. Items will ship directly to supporter.
    • Ship to Home/Organization: Organizations can choose to have items shipped to school to pick up. Supporters will choose once they start shopping to have items shipped to organization or to their home.
    • Ship to Home Only: To override ship to school and only have items ship directly to supporter's home.
  • Phone, Email – seller's or parent's cell phone and valid email if school-aged student
  • Address: In case Ship to Organization items need to be shipped directly to seller's home
    This is in the event that the organization for any reason has to change delivery options. Due to pandemic, we experienced school closures, so this will helps us get items directly to parents in the event of any school/organization closures.
  • Password: Create a unique password to set up your seller account
  • Seller Photo: add a photo for supporters to view while shopping!
  • Click Next to finalize registration
  • On the next page you will receive your registered Seller ID and ask to log in to your account.
    • To log in you will need Seller ID and Password you set up at registration.
    • Make sure to write down the Seller ID on your order form and anywhere to remember for later
    • You will also receive an email with your registration info and tips
    • Please check your Spam/Junk Folders in case you cannot locate email.
    • If you did not receive the email, please contact us at info@supportandgive.com

Q: What is the Seller Portal?

The Seller Portal helps you promote and track your progress and your organization's fundraiser progress.
Please make sure you have registered for an account to participate in the fundraiser.
Registration instructions were provided in the section above.

Q: How do I Log In to the Registered Seller Portal?

There are many areas to log in to the Seller Portal, please remember you will need to register as a seller first to login to the Seller Portal
You will need your registered Seller ID from registration and password used to create account

1. Main Site: go to www.supportandgive.com, go to Already Registered?
   Enter Seller ID and Password to Log In to Account
2. Main Site: go to www.supportandgive.com, go to Seller Log In at the top of the page
   Enter Seller ID and Password to Log In to Account
3. Group Landing Page – Use the link provided by your group to go to your Group's Page
   Or at www.supportandgive.com Enter Group ID into section to get to Group Landing Page
   On Group Page go to Already Registered? or Seller Log In to Log in to Portal.
Enter Seller ID and Password

Q: I lost or cannot locate my registered Seller ID?

Check your email from registration to find the Registration Email
Please check your Spam/Junk Folders in case you cannot locate email.

If you did not receive the email or cannot locate it, please contact us at info@supportandgive.com

Q: I Forgot My Password?

On main page or Group Page, go to Already Registered? or Seller Log In
Go to Forgot Password? Click here to reset it. Or Click Link
Enter Seller ID and Click Reset Password to have Link emailed to Email used to Set up your account
Please check your Spam/Junk Folders in case you cannot locate email.
If you did not receive the email or cannot locate it, please contact us at info@supportandgive.com

Q: I entered incorrect info or need to update info?

Log in to Seller Portal and under Edit Personal Info & Upload Image update your Information
Review information above if you Lost your ID or Password

If you require assistance to Locate Seller ID or to change password or info, email us at info@supportandgive.com

Q: I Registered more than once, or may have created duplicate accounts?

We can deactivate or delete duplicate accounts that do not have any sales under the account.
If more than one account has sales, we will keep the accounts active.
We have a protocol to ensure that Seller is merged into 1 account at the end of the Sale.
Just email us info@supportandgive.com and we will delete the account you wish not to use, as long as no sales are tied to the account.

Q: How do I Promote my Fundraiser to Friends and Family?

Once Registered to the Fundraiser make sure to Log in to the Seller Portal.
www.supportandgive.com/register/login.php need Seller ID and Password
Portal has Sharing Features to Easily Email, Text, Chat and Post to Social Media

• Posting to Social Media:
  Click on your Favorite Social Media – Facebook or Twitter – App or site will open
  If logged in to Site will Generate a Post add a Personal Message to Post to Followers
  Followers will see the Post – click the link and direct them to your Fundraiser Store to Purchase.
  If not Logged in to Social Media will be asked to log in to Social Media Account.
• Email:
  Click on your Email – Gmail or Yahoo – App or site will open
  If logged in to Site will Generate a Post add a Personal Email Message to Post to Followers
  Followers will see the Email – click the link and direct them to your Fundraiser Store to Purchase.
  If not Logged in to Email will be asked to log in to Email Account.
  Other Email Icons will require to manually enter emails to send to Friends and Family
  Enter emails and message – Friends and Family will receive Emails and use the link provided in the Email to direct them to your Fundraiser Store to Purchase and Support the Sale.
• Messenger and Whatsapp:
  Click on your Favorite Social Media Messenger –Whatsapp or Messenger – App or site will open
  If logged in to Site will Generate a Post add a Personal Message to Post to Group Chats or Friends and Family directly.
  Link in Message will redirect them to your Fundraiser Store to Purchase and Support the Sale.
  Whatsapp must have App downloaded to PC, Laptop Tablet or Mobile Phone.
• SMS – Text Message:
  Must Log in to account via Mobile Phone to use this Feature:
  Click on SMS Icon to open your Phone’s Texting App with preset message
  Choose a Friend or Family to send Text to Support the Fundraiser
  Copy and Paste Message or Forward to other Friends and Family to Support the Sale
• Seller Cards:
  Seller Cards are a Great way to provide Friends and Family your Fundraiser info
  On your Seller Portal Click on - Click to Print Seller Cards
  Cards will be Preset with your Seller ID and website - 6 cards per page –
  If more are required just print necessary info!
  Cut cards and distribute to Friends and Family to Support the Fundraiser!

Q:  How long will my purchases benefit the group I choose?

During the group's sale all of your purchases will benefit your group.  The group will receive credit after the end of its sale for any online sales.

Q:  How will my purchase benefit the group?

When you enter the site and enter the seller ID, you will be able to view the same brochure(s) that the group is showing locally. A portion of your purchase will benefit the group and the seller will be credited for prizes.

Q:  What forms of payment do you accept?

Visa, MasterCard, Discover and American Express.

Q:  Do you ship/take orders outside of the United States?

No. We only accept and ship orders within the continental United States. Sorry, but we cannot ship to Alaska or Hawaii.

Q:  Is it safe to enter my credit card number on the site?

Yes.  Support & Give uses SSL (Secure Socket Layer) security.  Credit Card numbers are never stored on the web server.  You will be asked to enter your credit card number each time you checkout on our site.

Q:  How does my group sign up to use Support & Give

Please send an email to info@supportandgive.com.  Please include your name, group's name, address, and phone number.

Q:  What is the group ID?

The group ID is a unique number given to each group.  You will need it to enter the group's section of the site.  Contact the group or the seller if you do not have the group ID.

Q:  When will my products arrive?

Most orders are processed and shipped directly to the customer within 72 hours via USPS, UPS or FedEx.

Q:  Will I have to pay sales tax?

We are required to collect sales tax on orders which are placed in Texas.

Q:  How do I return a damaged or wrong item?

Please contact our Customer Service Center at info@supportandgive.com.

Refund Policy

Q:  What is your return policy?

Items may be returned for credit or exchange within 30 days.

Privacy Policy

Q:  When I register at checkout, what happens to my information?

When you register, we collect the following information: your name, address, phone, email and credit card information.  Your information will NOT be sold or provided to any third parties.  You may be contacted by our Customer Service Center to verify any questions we may have about your order.

Q:  Do you use cookies on Support & Give

Yes. We do use a cookie to keep track of the seller ID that you entered at the beginning of the sale. We do not use the cookie to collect any personal information. If you block cookies, your seller may not receive credit for your order.