Store Policies and FAQ


Q:  How does Support & Give work?

Organization sets up a fundraiser with your Fundraising Company.
Organization will choose dates, programs and items available to purchase during the fundraiser, as well as shipping options for online items and an online store for your organization is created.
Support&Give will set up the store with items above and the following:

  1. Group ID: The group ID is a unique number given to each group.
    You will need it to go to the group's fundraiser page to register to participate in the fundraiser. Contact the Group or the Seller if you do not have the Group ID.
    Email us at to retrieve Group ID!
  2. Online Store with Landing Page: for Parents/Members to register directly to the rundraiser
    Email us at to receive ID or landing page link!
  3. Sponsor/Chairperson Portal: Portal helps your organization manage your online fundraiser, promote the fundraiser, view sales and reports.
    Email us at to receive log in information (Organization Members Only)
  4. Promote Fundraiser Registration using Sharing Icons on Sponsor Portal
    Social Media – Create posts to social media accounts to register to the fundraiser
    Email – Quickly send email links to parents and members to register to the fundraiser
    Messenger & Whatsapp – Send messages directly to parents and groups to register
    Social media, email, messenger and whatsapp available on PC, laptop, tablet and mobile.
    SMS Text – Send texts using your mobile app to register to account
    SMS Feature must be logged in via mobile device to open phone text app.

Q: How do I register for my organization's sale

To register for the online fundraiser, you will need your Group ID and/or Group Landing Page Link

Q: What is the Seller Portal?

The Seller Portal helps you promote and track your progress and your organization's fundraiser progress.
Please make sure you have registered for an account to participate in the fundraiser.
Registration instructions were provided in the section above.

Q: How do I Log In to the Registered Seller Portal?

There are many areas to log in to the Seller Portal, please remember you will need to register as a seller first to login to the Seller Portal
You will need your registered Seller ID from registration and password used to create account

  1. Main Site: go to, go to Already Registered?
    Enter Seller ID and Password to Log In to Account
  2. Main Site: go to, go to Seller Log In at the top of the page
    Enter Seller ID and Password to Log In to Account
  3. Group Landing Page – Use the link provided by your group to go to your Group's Page
    Or at Enter Group ID into section to get to Group Landing Page
    On Group Page go to Already Registered? or Seller Log In to Log in to Portal.
  4. Enter Seller ID and Password

Q: I lost or cannot locate my registered Seller ID?

Check your email from registration to find the Registration Email
Please check your Spam/Junk Folders in case you cannot locate email.

If you did not receive the email or cannot locate it, please contact us at

Q: I Forgot My Password?

On main page or Group Page, go to Already Registered? or Seller Log In
Go to Forgot Password? Click here to reset it. Or Click Link
Enter Seller ID and Click Reset Password to have Link emailed to Email used to Set up your account
Please check your Spam/Junk Folders in case you cannot locate email.
If you did not receive the email or cannot locate it, please contact us at

Q: I entered incorrect info or need to update info?

Log in to Seller Portal and under Edit Personal Info & Upload Image update your Information
Review information above if you Lost your ID or Password

If you require assistance to Locate Seller ID or to change password or info, email us at

Q: I Registered more than once, or may have created duplicate accounts?

We can deactivate or delete duplicate accounts that do not have any sales under the account.
If more than one account has sales, we will keep the accounts active.
We have a protocol to ensure that Seller is merged into 1 account at the end of the Sale.
Just email us and we will delete the account you wish not to use, as long as no sales are tied to the account.

Q: How do I Promote my Fundraiser to Friends and Family?

Once Registered to the Fundraiser make sure to Log in to the Seller Portal. need Seller ID and Password
Portal has Sharing Features to Easily Email, Text, Chat and Post to Social Media

Q:  How long will my purchases benefit the group I choose?

During the group's sale all of your purchases will benefit your group.  The group will receive credit after the end of its sale for any online sales.

Q:  How will my purchase benefit the group?

When you enter the site and enter the seller ID, you will be able to view the same brochure(s) that the group is showing locally. A portion of your purchase will benefit the group and the seller will be credited for prizes.

Q:  What forms of payment do you accept?

Visa, MasterCard, Discover and American Express.

Q:  Do you ship/take orders outside of the United States?

No. We only accept and ship orders within the continental United States. Sorry, but we cannot ship to Alaska or Hawaii.

Q:  Is it safe to enter my credit card number on the site?

Yes.  Support & Give uses SSL (Secure Socket Layer) security.  Credit Card numbers are never stored on the web server.  You will be asked to enter your credit card number each time you checkout on our site.

Q:  How does my group sign up to use Support & Give

Please call us at 800-720-0260 or send an email to  Please include your name, group's name, address, and phone number.

Q:  What is the group ID?

The group ID is a unique number given to each group.  You will need it to enter the group's section of the site.  Contact the group or the seller if you do not have the group ID.

Q:  When will my products arrive?

Most orders are processed and shipped directly to the customer within 72 hours via USPS, UPS or FedEx.

Q:  Will I have to pay sales tax?

We are required to collect sales tax on orders which are placed in Texas.

Q:  How do I return a damaged or wrong item?

Please call our Customer Service Center at 800-720-0260 or send an email to

Refund Policy

Q:  What is your return policy?

Items may be returned for credit or exchange within 30 days.

Privacy Policy

Q:  When I register at checkout, what happens to my information?

When you register, we collect the following information: your name, address, phone, email and credit card information.  Your information will NOT be sold or provided to any third parties.  You may be contacted by our Customer Service Center to verify any questions we may have about your order.

Q:  Do you use cookies on Support & Give

Yes. We do use a cookie to keep track of the seller ID that you entered at the beginning of the sale. We do not use the cookie to collect any personal information. If you block cookies, your seller may not receive credit for your order.